# Privacy Policy
**Effective Date:** June 23, 2026
## 1. Introduction
Welcome to **Macroword Techzone LLP** ("Macroword Tech", "Company", "we", "our", or "us").
Macroword Techzone LLP is committed to protecting the privacy and security of our customers, users, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, WhatsApp Business API platform, cloud-based communication services, automation tools, AI chatbot solutions, and related software services.
By accessing or using our platform, you acknowledge that you have read and agree to this Privacy Policy.
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# 2. Information We Collect
We may collect the following categories of information:
### A. Personal Information
During registration or while using our services, we may collect:
* Full Name
* Business Name
* Email Address
* Mobile Number
* Company Information
* Billing Information
* GST Details (where applicable)
* Business Address
### B. Business Information
To provide WhatsApp Business API services, we may collect:
* WhatsApp Business Account (WABA) ID
* Meta Business Portfolio ID
* Business Verification Status
* Phone Numbers connected to WhatsApp
* API Configuration Details
* System Integration Information
### C. Technical Information
We automatically collect certain technical information, including:
* IP Address
* Browser Type
* Device Information
* Operating System
* Log Files
* Cookies
* Session Information
* Website Usage Analytics
### D. Communication Data
When you communicate with us through our website, WhatsApp, email, chatbot, or support channels, we may collect:
* Messages
* Attachments
* Customer Support Requests
* Feedback
* Communication History
### E. End User Data
If you use our platform to communicate with your customers through the WhatsApp Business Platform, you are responsible for obtaining all necessary permissions and legal consent before collecting, processing, or transmitting any personal information of your end users.
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# 3. How We Use Your Information
We use your information to:
* Provide and maintain our services
* Process account registration
* Configure WhatsApp Business API accounts
* Manage customer support requests
* Improve platform performance
* Monitor system security
* Detect fraud or unauthorized activities
* Process billing and payments
* Send service-related notifications
* Comply with legal and regulatory obligations
* Meet Meta Platform requirements and policies
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# 4. WhatsApp Business Platform
Our platform integrates with the WhatsApp Business Platform provided by Meta.
When you connect your WhatsApp Business Account, we process only the information necessary to enable messaging, automation, chatbot functionality, customer support, analytics, and communication services.
We access your data only with your authorization through Meta's official APIs.
Macroword Techzone LLP does not claim ownership of your customer data.
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# 5. Data Sharing
We do not sell, rent, or trade your personal information.
We may share information only with:
* Cloud Infrastructure Providers
* Payment Service Providers
* Customer Support Providers
* Technology Service Partners
* Meta Platforms where required for API functionality
* Government or Regulatory Authorities when legally required
All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.
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# 6. Data Security
We implement industry-standard security measures to protect your information, including:
* HTTPS Encryption
* Secure Authentication
* Access Control
* Data Encryption
* Firewall Protection
* Server Monitoring
* Security Logging
* Regular Software Updates
Although we take reasonable precautions, no internet-based system can guarantee absolute security.
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# 7. Data Retention
We retain your information only for as long as necessary to:
* Provide our services
* Fulfill contractual obligations
* Resolve disputes
* Enforce agreements
* Comply with applicable laws and regulations
When information is no longer required, it will be securely deleted or anonymized.
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# 8. User Rights
Subject to applicable laws, you may have the right to:
* Access your personal information
* Update or correct inaccurate information
* Request deletion of your personal data
* Restrict or object to certain processing activities
* Withdraw consent where applicable
* Request a copy of your personal information
To exercise these rights, please contact us using the details provided below.
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# 9. Cookies
Our website may use cookies and similar technologies to:
* Maintain secure login sessions
* Improve website performance
* Remember user preferences
* Analyze website traffic
* Enhance security
You may disable cookies through your browser settings; however, some features of the platform may not function correctly.
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# 10. Third-Party Services
Our platform may integrate with third-party services, including:
* Meta Platforms
* WhatsApp Business Platform
* Payment Gateways
* Cloud Hosting Providers
* Analytics Services
We are not responsible for the privacy practices of third-party websites or services.
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# 11. Compliance with Meta Policies
Macroword Techzone LLP develops solutions that integrate with Meta's products and services.
Users of our platform are responsible for complying with all applicable Meta Platform Terms, WhatsApp Business Platform Policies, Community Standards, and local laws while using our services.
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# 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
The updated version will be published on this page with a revised Effective Date. Continued use of our services after any updates constitutes acceptance of the revised Privacy Policy.
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# 13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
**Company Name:** Macroword Techzone LLP
**Website:** https://app.techwapi.in
**Email:** [support@techwapi.in](mailto:support@techwapi.in)
**Mobile:** +91 6280612341, +91 9988277100
**Business Address:**
Macroword Techzone LLP
New Gagan Nagar, Giaspura
Ludhiana, Punjab 141016
India